In life, you’re not going to get along with everyone—that’s just a fact. But you can exhibit tolerance for people who you deem “difficult” but whom you cannot help but be around, such as someone in the workplace. In Dealing with Difficult People 3470, an online continuing education course through UWA Online, participants will learn how to use their communication skills to deal with the types of personalities that rub them the wrong way.

Dealing with Difficult People 3470 is an independent-study course that will help participants identify difficult people in their lives and decipher why it is that they may act that way. The course will also introduce strategies for dealing with the behaviors of people you do not particularly mesh well with—or perhaps that you do not understand.

This online course is divided into the following topics:

Module 1: Getting to Know the People You Can’t Stand

• The 10 (+3) Most Unwanted List
• The lens of understanding
• Motives behind behaviors
• Focus and assertiveness
• Tools for dealing professionally

Module 2: Surviving Through Skillful Communication

• From conflict to cooperation
• Listen to understand
• Speak to be understood
• Get what you project and expect
• Changing your attitude

Module 3: Bringing Out the Best in People at Their Worst

• The Sniper
• The Know-it-All
• The “Yes” Person
• The Nothing Person
• Bring Out the Best

Module 4: Communication in a Digital Age

• Communication and the challenge of technology
• Phone communication
• Email communications
• Applying the steps
• Diffusing difficult situations

As an independent-study course, Dealing with Difficult People 3470 will provide students the resources they need to successfully complete the course via online material. A student helpdesk will be available for technical support during course enrollment.

Improve your patience and acceptance today with this course through UWA Online Continuing Education e-Learning! To register for Dealing with Difficult People 3470, click here.

To browse our selection of other non-credit, online courses, visit www.uwa.edu/ce.