Course Spotlight: Building Rapport in Customer Relationships 3445

building rapport in customer relationships

Every day, millions of transactions happen across the world between customer and service worker. Both parties likely hope the exchange goes smoothly, but from time to time a retail experience can turn negative. Building Rapport in Customer Relationships 3445, an online continuing education course offered by The University of West Alabama, teaches service workers how they can improve the relationship between themselves and customers in an effort to make both sides have positive retail experiences.

Offered as an independent-study course, Building Rapport in Customer Relationships 3445 will teach participants how to listen to customers in a way that allows them to understand their customers’ wants and needs. Designed for a general business audience, this course was established to help customer service workers be able to build positive rapport with customers in order to respond to their requests in a constructive manner.

Topics covered in Building Rapport in Customer Relationships 3445 include:

  • Defining active listening.
  • Describing effective listening skills.
  • Summarizing how to build rapport.
  • Explaining empathetic listening.
  • Responding to customers’ emotional needs.
  • Listing cross-cultural listening techniques.

As an independent-study course, Building Rapport in Customer Relationships 3445 will provide students access to online resources needed to complete the course. A helpdesk will also be available to students in need of technical support throughout the enrollment period.

Enrollment in this course costs $40, and registration is open through Dec. 15, 2017.

By the end of this course, participants should have a grasp on how to better serve customers and in doing so advance their customer service skills in ways that can benefit them through various job positions in life.

Register for Building Rapport in Customer Relationships 3445 today through The University of West Alabama Online! To sign up for this course, click here. To browse our other course offerings, visit www.uwa.edu/ce.

 

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